Office Policies
Missed Appointment & Cancellation Policy
Appointment times are reserved specifically for you. When an appointment is missed or cancelled without adequate notice, that time is no longer available for another patient who may need care.
If you need to cancel or reschedule an appointment, we kindly ask that you provide at least 24 hours' noticewhenever possible. Appointments may be cancelled by calling our office, leaving a voicemail after business hours, sending a secure message through the patient portal, or contacting our office by email.
We understand that unexpected illnesses and emergencies occur. If circumstances prevent you from providing advance notice, please notify us as soon as possible. Our team reviews these situations with care and reserves the right to waive missed appointment fees or forfeited sessions at our discretion.
Missed Appointment Charges
Appointments cancelled with less than 24 hours' notice, or appointments missed without notice, may be subject to the following:
Chiropractic & Clinical Appointments (30 minutes or less) = $50
Chiropractic & Clinical Appointments (greater than 30 minutes) = $75
Pelvic Physical Therapy Initial Evaluation = $250
Pelvic Physical Therapy Follow-Up = $175
Massage Therapy/PRI Sessions = Full scheduled session fee
Personal Training = Full scheduled session fee or one prepaid session deducted
Focal Strength Training= Full scheduled session fee or one prepaid session deducted
Missed appointment fees are not billable to insurance and remain the patient's responsibility.
FINANCIAL POLICY
Payment Expectations
Payment is due at the time services are provided unless other financial arrangements have been established in writing prior to your appointment.
We accept cash, checks, major credit cards, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
If you have questions regarding anticipated charges, insurance coverage, or payment options, we encourage you to speak with our team before your appointment.
Patients Without Insurance
Patients without insurance are responsible for payment in full at the time services are rendered unless a written payment arrangement has been approved by the practice prior to treatment.
Payment plans may be offered at the discretion of the practice and must be agreed upon in writing.
Patients Using Insurance
As a courtesy, our office may verify your insurance benefits before your appointment when possible. Benefit information provided by your insurance company is an estimate only and is not a guarantee of payment or coverage.
Payment is due at the time of service for applicable:
Copayments
Deductibles
Coinsurance
Non-covered services
Self-pay services and products
Patients are responsible for understanding their insurance benefits, maintaining current insurance information, and notifying our office of any changes to their insurance coverage.
After your insurance claim has been processed, any remaining patient balance is your responsibility. Once your claim has finalized, you will receive notification by text message and/or email if a balance remains on your account. Patients are encouraged to review their insurance Explanation of Benefits (EOB) and contact our office with any questions regarding their balance.
If payment has not been received within 7 calendar days of notification, any remaining authorized patient balance may be charged to the card on file in accordance with this policy.
Medicare Patients
We accept assignment from Medicare.
Medicare generally covers chiropractic spinal manipulation when medically necessary. Services not covered by Medicare, including examinations, therapies, rehabilitation services, and other non-covered treatments, remain the patient's financial responsibility.
As a courtesy, our office files Medicare claims on your behalf at no additional charge.
Insurance Responsibility
Insurance is a contract between you and your insurance carrier. While Nashville Chiropractic + Sports Therapy is happy to assist in submitting claims and providing requested documentation, patients remain financially responsible for all services provided regardless of insurance coverage, denial, reduction of benefits, or non-payment.
Agreement to Pay
I acknowledge and agree that I am financially responsible for all services, products, and treatment provided by Nashville Chiropractic + Sports Therapy.
I understand that payment is due for all services rendered and that I remain responsible for any balance not paid by my insurance carrier.
I understand that I may request additional information regarding charges or receive a good-faith estimate of anticipated costs before or after signing this agreement. Actual patient responsibility may vary depending on insurance processing and individual plan benefits.
Card on File Authorization
If you elect to maintain a credit or debit card on file, you authorize Nashville Chiropractic + Sports Therapy to securely store your payment information and process charges for:
Copayments, deductibles, coinsurance, and patient balances after insurance processing
Self-pay services and products
Memberships and prepaid packages
Missed appointment fees or forfeited reserved sessions in accordance with this policy
After insurance has processed your claim, you will receive notification by text message and/or email if a balance remains on your account. Patients are encouraged to review their Explanation of Benefits (EOB) and contact our office with any questions regarding their balance.
If payment has not been received within 7 calendar days of notification, any remaining authorized patient balance may be charged to the card on file.
Our goal is not to penalize patients, but to encourage timely communication, respect the time reserved for your care, and ensure appointment availability for all patients.
AUTO ACCIDENTS & WORKER’S COMPENSATION
Patients being seen at our office as a result of a motor vehicle accident (MVA) or worker’s compensation injury will need to read and agree to the following procedures. We have found that these procedures are best at this time for maintainingquality care for the patient, focused recovery for associated injuries, and timely financial organization for all parties.
Time of Service Payment: The patient will be expected to pay at the time of service at the self pay rates defined by Nashville Chiropractic + Sports Therapy.
Superbill Reimbursement: Superbills can be provided for each visit. The superbill is the receipt that will best reflect the coding and fees of each visit. This receipt can be submitted to the responsible party (auto insurance, lawyer, etc.) by the patient to support reimbursement for medical costs as a result of the injury. Your claim representative can also be a reference for this process.
Health Insurance: A patient can consider using their own health insurance if their auto insurance benefits have exhausted. Some personal health insurance companies will deny coverage as they are not the most responsible party. If coverage is denied, the patient will be responsible for the self pay rates as mentioned in following Step 1 and Step 2. If coverage is allowed, the patient will be responsible for their portion as defined by their insurance provider.
Privacy Policy and Text Messaging Terms
Nashville Chiropractic & Sports Therapy
Effective date: October 1, 2026
This page explains how Nashville Chiropractic & Sports Therapy ("we," "us," or "our") collects, uses, and protects your personal information, and the terms that apply if you agree to receive text (SMS) messages from our office.
Text Messaging (SMS) Terms and Conditions
If you consent to receive SMS from Nashville Chiropractic & Sports Therapy, you agree to receive conversations, customer care, appointment reminders, scheduling and confirmation messages, and account or billing notices by SMS from us. Reply STOP to unsubscribe; reply HELP for help; msg & data rates may apply; messaging frequency may vary. See the Privacy Policy below for our Privacy Policy and Terms and Conditions.
Program description
Nashville Chiropractic & Sports Therapy uses text messaging to communicate with patients and prospective patients who have given us their mobile number and agreed to receive texts. Messages are sent from our office phone number, (615) 620-0904.
Types of messages you may receive
Appointment reminders, confirmations, and rescheduling notices
Responses to questions you send us and other two-way conversations with our staff
Customer care messages, such as office hours, closures, and weather delays
Follow-up messages about your care plan or visit logistics
Account and billing notices, such as a request to complete paperwork or a balance reminder
We do not send third-party marketing messages. Any promotional texts from our office would only be sent if you separately agree to receive them.
How you opt in
You may opt in to text messages by giving written or verbal consent at our office, by agreeing on our new patient paperwork, or by texting us first. Consent to receive text messages is not required to receive care or to purchase any service.
Message frequency
Message frequency varies depending on your appointments and your interactions with our office.
Costs
Message and data rates may apply, according to your mobile carrier's plan. We do not charge you for text messages, but your carrier may.
How to opt out
You can cancel text messages at any time by replying STOP to any message from us. After you reply STOP, you will receive one final message confirming that you have been unsubscribed, and you will receive no further texts from us unless you opt in again. You may also tell our staff you no longer want texts by calling (615) 620-0904.
How to get help
Reply HELP to any message from us, call (615) 620-0904, or email info@nashvillechiro.net for assistance.
Supported carriers
Text messaging is available on most major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages.
Please keep your health information private
Text messages are not a secure way to share health information. Please do not text us detailed medical information, symptoms, Social Security numbers, or payment card numbers. For clinical questions, please call our office. Our text messages are kept brief and generally limited to scheduling and administrative details. If you share information by text, you do so at your own risk.
Changes to your phone number
If you change or give up your mobile number, please tell us so that messages meant for you are not sent to someone else.
Changes to these terms
We may update these terms from time to time. The effective date at the top of this page shows when they were last changed. Continuing to receive text messages from us after an update means you accept the updated terms.
Privacy Policy
Information we collect
We may collect the following personal information when you visit our website, contact us, or become a patient:
Contact details: your name, mobile and other phone numbers, email address, and mailing address
Scheduling details: appointment dates and times, and your preferences for how we contact you
Text message information: your mobile number, your consent to receive texts (including the date, time, and method of consent), and the content of messages you exchange with us
Information you choose to give us: anything you write in a message, email, or intake form
Website usage information: basic technical data such as browser type, device type, and pages visited, collected through cookies or similar tools
Information we collect as part of providing chiropractic care, such as health history and treatment records, is also protected under our Notice of Privacy Practices in accordance with HIPAA. Ask our office if you would like a copy.
How we use your information
To schedule, confirm, and remind you of appointments
To respond to your questions and requests
To send text messages you agreed to receive, as described in the Text Messaging Terms above
To provide care, manage your account, and handle billing
To keep our website working properly and secure
To meet legal, regulatory, and recordkeeping requirements
How we share your information
No mobile opt-in or text message consent information will be shared with third parties or affiliates for marketing purposes.
We do not sell your personal information. We share information only in these limited cases:
Service providers: companies that help us run our office, such as our phone and text messaging provider, scheduling and practice management software, billing services, and website hosting. They may use your information only to perform services for us and must protect it.
Healthcare operations and legal requirements: when permitted or required by law, such as in response to a valid legal request or to protect health and safety.
With your permission: when you ask or authorize us to share information.
Text messages are transmitted through our messaging provider and your mobile carrier. Information collected for the purpose of sending text messages is used only to communicate with you about your care and our services.
Cookies and website analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve it. You can control cookies through your browser settings.
How long we keep information
We keep personal information only as long as needed for the purposes described here and as required by law, including medical recordkeeping rules. Text message consent records are kept for as long as needed to show that you agreed to receive messages.
How we protect your information
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or by text message is completely secure, so we cannot guarantee absolute security.
Your choices
Reply STOP to any text message to stop receiving texts from us.
Contact us to review or update the contact information we have on file.
Contact us with questions about how your information is handled, or to request a copy of our Notice of Privacy Practices.
Children's privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them through the website. Care for minor patients is arranged through a parent or legal guardian.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and change the effective date at the top.
Contact us
Nashville Chiropractic & Sports Therapy
917 8th Ave S, STE D
Nashville, TN 37203
Phone: (615) 620-0904
Email: info@nashvillechiro.net