NO SHOW POLICY

Missed Appointment & Cancellation Policy

Appointment times are reserved specifically for you. When an appointment is missed or cancelled without adequate notice, that time is no longer available for another patient who may need care.

If you need to cancel or reschedule an appointment, we kindly ask that you provide at least 24 hours' noticewhenever possible. Appointments may be cancelled by calling our office, leaving a voicemail after business hours, sending a secure message through the patient portal, or contacting our office by email.

We understand that unexpected illnesses and emergencies occur. If circumstances prevent you from providing advance notice, please notify us as soon as possible. Our team reviews these situations with care and reserves the right to waive missed appointment fees or forfeited sessions at our discretion.

Missed Appointment Charges

Appointments cancelled with less than 24 hours' notice, or appointments missed without notice, may be subject to the following:

  • Chiropractic & Clinical Appointments (30 minutes or less) = $50

  • Chiropractic & Clinical Appointments (greater than 30 minutes) = $75

  • Pelvic Physical Therapy Initial Evaluation = $250

  • Pelvic Physical Therapy Follow-Up = $175

  • Massage Therapy/PRI Sessions = Full scheduled session fee

  • Personal Training = Full scheduled session fee or one prepaid session deducted

  • Focal Strength Training= Full scheduled session fee or one prepaid session deducted

Missed appointment fees are not billable to insurance and remain the patient's responsibility.

How do I cancel an appointment to avoid a fee?

24 hours before your scheduled appointment:

  • Sign into your account and cancel or reschedule online.

    • Click ‘Sign In or Sign Up’ in the top right corner.

  • Call the Office: 615-620-0904 or Email the Office: info@nashvillechiro.net

We understand things can come up. Events that lead to a missed appointment or delayed canceling will be reviewed and the fees will be implemented at the discretion of the office staff.

FINANCIAL POLICY

Payment Expectations

Payment is due at the time services are provided unless other financial arrangements have been established in writing prior to your appointment.

We accept cash, checks, major credit cards, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).

If you have questions regarding anticipated charges, insurance coverage, or payment options, we encourage you to speak with our team before your appointment.

Patients Without Insurance

Patients without insurance are responsible for payment in full at the time services are rendered unless a written payment arrangement has been approved by the practice prior to treatment.

Payment plans may be offered at the discretion of the practice and must be agreed upon in writing.

Patients Using Insurance

As a courtesy, our office may verify your insurance benefits before your appointment when possible. Benefit information provided by your insurance company is an estimate only and is not a guarantee of payment or coverage.

Payment is due at the time of service for applicable:

  • Copayments

  • Deductibles

  • Coinsurance

  • Non-covered services

  • Self-pay services and products

Patients are responsible for understanding their insurance benefits, maintaining current insurance information, and notifying our office of any changes to their insurance coverage.

After your insurance claim has been processed, any remaining patient balance is your responsibility. Once your claim has finalized, you will receive notification by text message and/or email if a balance remains on your account. Patients are encouraged to review their insurance Explanation of Benefits (EOB) and contact our office with any questions regarding their balance.

If payment has not been received within 7 calendar days of notification, any remaining authorized patient balance may be charged to the card on file in accordance with this policy.

Medicare Patients

We accept assignment from Medicare.

Medicare generally covers chiropractic spinal manipulation when medically necessary. Services not covered by Medicare, including examinations, therapies, rehabilitation services, and other non-covered treatments, remain the patient's financial responsibility.

As a courtesy, our office files Medicare claims on your behalf at no additional charge.

Insurance Responsibility

Insurance is a contract between you and your insurance carrier. While Nashville Chiropractic + Sports Therapy is happy to assist in submitting claims and providing requested documentation, patients remain financially responsible for all services provided regardless of insurance coverage, denial, reduction of benefits, or non-payment.

Agreement to Pay

I acknowledge and agree that I am financially responsible for all services, products, and treatment provided by Nashville Chiropractic + Sports Therapy.

I understand that payment is due for all services rendered and that I remain responsible for any balance not paid by my insurance carrier.

I understand that I may request additional information regarding charges or receive a good-faith estimate of anticipated costs before or after signing this agreement. Actual patient responsibility may vary depending on insurance processing and individual plan benefits.

Card on File Authorization

If you elect to maintain a credit or debit card on file, you authorize Nashville Chiropractic + Sports Therapy to securely store your payment information and process charges for:

  • Copayments, deductibles, coinsurance, and patient balances after insurance processing

  • Self-pay services and products

  • Memberships and prepaid packages

  • Missed appointment fees or forfeited reserved sessions in accordance with this policy

After insurance has processed your claim, you will receive notification by text message and/or email if a balance remains on your account. Patients are encouraged to review their Explanation of Benefits (EOB) and contact our office with any questions regarding their balance.

If payment has not been received within 7 calendar days of notification, any remaining authorized patient balance may be charged to the card on file.

Our goal is not to penalize patients, but to encourage timely communication, respect the time reserved for your care, and ensure appointment availability for all patients.

PERSONAL INJURY POLICY

Auto accidents & worker’s compensation

Patients being seen at our office as a result of a motor vehicle accident (MVA) or worker’s compensation injury will need to read and agree to the following procedures. We have found that these procedures are best at this time for maintaining quality care for the patient, focused recovery for associated injuries, and timely financial organization for all parties. 

  1. Time of Service Payment: The patient will be expected to pay at the time of service at the self pay rates defined by Nashville Chiropractic + Sports Therapy. 

  2. Superbill Reimbursement: Superbills can be provided for each visit. The superbill is the receipt that will best reflect the coding and fees of each visit. This receipt can be submitted to the responsible party (auto insurance, lawyer, etc.) by the patient to support reimbursement for medical costs as a result of the injury. Your claim representative can also be a reference for this process. 

  3. Health Insurance: A patient can consider using their own health insurance if their auto insurance benefits have exhausted. Some personal health insurance companies will deny coverage as they are not the most responsible party. If coverage is denied, the patient will be responsible for the self pay rates as mentioned in following Step 1 and Step 2. If coverage is allowed, the patient will be responsible for their portion as defined by their insurance provider.